Give your front-line leaders the skills they need
Along with our The Lost Art of Face-to-Face Feedback workshop, Supervisory Essentials represents the core of our Succeeding as a Supervisor series.
Being an effective supervisor means working with others to achieve a department’s goals and objectives. This three-day workshop reviews a supervisor’s major responsibilities and shows them how to utilize their authority for the benefit of their staff and department.
Session One: Developing Supervisory Skills
- Transitioning to a supervisory role
- Establishing core competencies
- Supervising former co-workers
- Delegating and giving instructions
- Listening and giving feedback
Session Two: Bringing Out the Best in Your Staff
- Communicating with different personalities
- Motivating and coaching employees
- Using “emotional intelligence”
- Managing challenging employees
Session Three: Developing Leadership Skills
- Creating a “team” environment
- Seeing yourself as problem solvers
- Developing a learning culture
Fall 2019 Schedule
September 19 – October 3
9:00 a.m. – 4:00 p.m.
Along with our Supervisory Essentials workshop, The Lost Art of Face-to-Face Feedback represents the core of our Succeeding as a Supervisor series.
In today’s world of emails and text messages, face-to-face interaction remains a vital, yet often underutilized, means of communication. Mastering this lost art is essential for supervisors and managers whose subordinates rely on them to provide evaluation and instruction.
This interactive, experiential workshop will help your frontline leaders develop their ability to both give and receive crucial feedback on the person-to-person level. Each student will leave the workshop with a personalized Individual Development Plan and will be ready to utilize their enhanced communication skills, including:
- Identifying and expanding your “communication comfort zone”
- Giving & receiving feedback
- Conducting one-to-one meetings effectively
- Adjusting your communication style in different situations
- Setting clear expectations
- Having difficult conversations
- Utilizing recognition
Although geared toward supervisors, this program is open to any employee interested in improving their ability to give and receive valuable feedback in the workplace.
Fall 2019 Schedule
November 14 – December 19
9:00 a.m. – 12:00 p.m.
By working together on a hands-on project, participants will examine the pros and cons of various approaches to project planning, implementation, and management. Well-suited for supervisors and mid-level managers, this full-day workshop is also a great skill-builder for any employee who functions in a collaborative capacity.
- SMART Goal Setting
- SWOT Analysis
- 5 Phases of Project Management
- Project Scoping, Timeline, and Tracking
- Assessing & Meeting Team Needs
- Communicating w/ Team Members (In-Person & Remotely)
- Project Management Simulation
- Project Scoping Exercise
Change is a constant part of our lives: new technologies, revisions at work, political shifts, growth and changes within our families. It follows that we should be accustomed to change and that we can easily accept a new environment. Instead, we find that it is hard for us to change habits and to adapt to new work procedures. Organizational leaders such as managers and supervisors are responsible for implementing change by leading others through the change process.
- Defining the three elements crucial to implementing successful change
- Designing a change program that addresses
- Finding the “Bright Spots”
- Scripting the Right Moves
- Pointing to the Destination
- Motivating the Change
- Shaping the Path
Andrew Morrison Director of Business & Industry Services email@example.com 860.932.4360
Director of Business & Industry Services