quinebaug valley community college

Succeeding as a Supervisor

An organization is only as strong as its supervisors. Make sure yours have the skills to succeed.

From day-to-day operations to the implementation of new initiatives and retention of quality employees, nearly every aspect of organizational success depends on quality supervision. Our Succeeding as a Supervisor series is centered around two primary programs: Supervisory Essentials and The Lost Art of Face-to-Face Feedback. Combined, these two programs provide a foundational skillset that we believe every supervisor should possess.

Supervisory Essentials

Being an effective supervisor means working with others to achieve a department’s goals and objectives. This workshop reviews a supervisor’s major responsibilities, and shows them how to utilize their authority for the benefit of their staff and department.

Workshop Objectives

Session One: Developing Supervisory Skills

Transitioning to a supervisory role
Establishing core competencies
Supervising former co-workers
Delegating and giving instructions

Session Two: Bringing Out The Best In Your Staff

Communicating w/ different personalities
Motivating & coaching employees
Using Emotional Intelligence
Managing problem employees

Session Three: Developing Leadership Skills 

Creating a “Team” environment
Seeing yourselves as problem-solvers
Developing a learning culture

About the Instructor: Rockie Blunt, Ed. D. 

Rockie has delivered many training programs at QVCC, including the popular Leadership @ All Levels series. A graduate of Yale University, he holds a master’s degree from Clark University and a doctorate in human resources education from Boston University.

Time Commitment: 18 hours typically broken up into 3-hour sessions (in-person) or 2-hour sessions (live online)

Who Should Attend: This workshop is perfect for brand new supervisors, as well as any seasoned supervisors who could use a refresher on (or introduction to) some essential supervisory tools.

In today’s world of emails and text messages, face-to-face interaction remains a vital, yet often underutilized, means of communication. Mastering this lost art is essential for supervisors and managers whose core function requires them to provide evaluation and instruction.

This interactive, experiential workshop will help your front-line leaders develop their ability to both give and receive crucial feedback on the person-to-person level. Each student will leave the workshop with a personalized Individual Development Plan and will be ready to utilize their enhanced communication skills.

Workshop Objectives:

  • Identifying and expanding your “communication comfort zone”
  • Giving & receiving feedback
  • Conducting one-to-one meetings effectively
  • Adjusting your communication style in different situations
  • Setting clear expectations
  • Having difficult conversations
  • Providing recognition

About the Instructor: Bob Tetreault 

After teaching at Woodstock Academy, Bob Tetreault began a 30-year career at Frito-Lay, where he worked as an Operations Manager responsible for manufacturing  and distribution. Bob later assumed responsibility for Frito-Lay’s organizational development, including developing and administering training programs for managers
and front-line employees.

Time Commitment: 15 hours

Who Should Attend: Although this program is perfect for supervisors, the emphasis on two-way communication and the ability to productively utilize feedback will benefit any employee at any level.

Additional programs for supervisors and managers

In addition to Supervisory Essentials and The Lost Art of Face-to-Face Feedback, we also offer numerous one-day workshops that provide a deep dive into additional skills every supervisor should have in their toolbox. These workshops can be held individually or combined to create a training series.

Keep in mind that these workshop descriptions are general in nature. All of our workshop content can be fully customized for a given company. If one aspect of a workshop isn’t relevant to your company, it’s gone. If one aspect of a workshop is particularly important to your company, it’s expanded upon.

Budgets And Financial Reports

Money matters can be intimidating for even the smartest people. However, having a solid understanding of basic financial terms and methods is crucial to your career. When terms like ROI, EBIT, GAAP, and extrapolation join the conversation, you’ll want to know what people are talking about, and you’ll want to be able to participate in the discussion.

The Budgets And Financial Reports workshop will give you a solid foundation in finance. We’ll cover topics like commonly used terms, financial statements, budgets, forecasting, purchasing decisions, and financial legislation.

Workshop Objectives:

·         Identify financial terminology
·         Understand financial statements
·         Analyzing financial statements
·         How to make budgeting easy
·         Understand advanced forecasting techniques
·         Managing the budget
·         Make smart purchasing decisions
·         Identify the legal aspects of finances

Coaching and Mentoring

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

The Coaching And Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.


Workshop Objectives:

Define coaching, mentoring and the GROW model.
Set appropriate goals using the SMART technique of goal setting.
Define the current state or reality of your employee’s situation.
Developing a finalized plan
Identify the benefits of building and fostering trust with your employee.
Giving effective feedback while maintaining trust.
Identify and overcoming common obstacles.
Transitioning your employee to other growth opportunities.
Identify the difference between mentoring and coaching.

Conducting Annual Employee Reviews

An annual review can help you keep your employees happy, engaged, and focused.  It is human nature to want to succeed.  Giving your employees feedback on their positive and negative attributes is part of the pathway to success.  A poorly designed annual review can have the reverse effect.

With our Conducting Annual Employee Reviews workshop, your participants will discover how to conduct a well-designed employee review. By determining the categories for an annual review and understanding how it affects employee compensation, an overall increase in performance should be seen throughout your organization.

Workshop Objectives:
Understand the process of conducting an annual review.
·         Determine the categories for an annual review.
·         Know the mistakes managers make during an annual review.
·         Understand the concept of pay for performance.
·         Know how to tie employee compensation to firm-wide returns.
·         Know the value of employee communication.
·         Gauge employees’ happiness.

Developing New Managers

Management must be effective for the success of any business. Unfortunately, it is all too easy to overlook the training and development of new managers. When you provide your managers and employees with the skills and tools they need, you will greatly boost morale and strengthen your organization.

With our Developing New Managers workshop, your participants will understand the value of investing in employees and developing management. By focusing on development opportunities, your participants will establish a culture that retains top talent and improves succession planning.

Workshop Objectives:

·         Discuss strategies for developing new managers

·         Understand the importance of defining a clear management track

·         Determine core roles and competencies for managers

·         Understand the importance of continuous development for managers

·        Apply the principles of manager development to your own organization

Employee Motivation

When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce.

The Employee Motivation workshop will give participants several types of tools to become a great motivator, including goal setting and influencing skills. Participants will also learn about five of the most popular motivational models, and how to bring them together to create a custom program.

Workshop Objectives:

·         Defining motivation, an employer’s role in it and how the employee can play a part

·         Identifying the importance of Employee Motivation

·         Identifying methods of Employee Motivation

·         Describing the theories which pertain to Employee Motivation – with particular reference to psychology

·         Identifying personality types and how they fit into a plan for Employee Motivation.

·         Setting clear and defined goals.

·         Identifying specific issues in the field, and addressing these issues and how to maintain this going forward

Facilitation Skills

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will give your participants a better understanding of what a good facilitator can do to improve any meeting or gathering.

The Facilitation Skills workshop can help any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves.

Workshop Objectives:

·         Define facilitation and identify its purpose and benefits.
·         Clarify the role and focus of a facilitator.
·         Differentiate between process and content in the context of a group discussion.
·         Provide tips in choosing and preparing for facilitation.
·         Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming   and performing.
·         Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
·         Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups.
·         Define what interventions are, when they are appropriate and how to implement them.

Knowledge Management

The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That’s a lot of knowledge!

The Knowledge Management workshop will give participants the tools that they will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

Workshop Objectives:

·         Understand the basic concept of knowledge management (KM)
·         Identify the do’s and don’ts of KM
·         Identify the KM live cycle
·         Identify the new KM paradigm
·         Identify the KM models
·         Understand how to build a KM rational for your company
·         Understand how to customize KM definitions
·         Identify the steps to implementing KM in your organization
·         Identify tips for success
·         Understand the advance topics in KM

Leadership & Influence

They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.

Once you learn the techniques of true Leadership And Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.

Workshop Objectives:
Define “leadership”
·         Explain the Great Man Theory
·         Explain the Trait Theory
·         Understand Transformational Leadership
·         Understand the people you lead and how to adapt your leadership styles
·         Explain leading by Directing
·         Explain leading by Participating
·         Explain leading by Delegating
·         Kouzes and Posner
·         Conduct a personal inventory
·         Create an action plan
·         Establish personal goals

Lean Process And Six Sigma

Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify, treat, and pressure the water through the faucet. That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result.

Our Lean Process And Six Sigma workshop will provide an introduction to this way of thinking that has changed so many corporations in the world. This workshop will give participants an overview of the Six Sigma methodology, and some of the tools required to deploy Six Sigma in their own organizations.

Workshop Objectives:
Develop a 360 degree view of Six Sigma and how it can be implemented in any organization.
·         Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles.
·         Describe the key dimensions of quality – product features and freedom from deficiencies
·         Develop attributes and value according to the Kano Model
·         Understand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract ·  and retain new customers.
·         Describe what is required to regulate a process
·         Give examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs, and external failure costs
·         Using basic techniques such as DMAIC and how to identify Six Sigma Projects
·         Use specific criteria to evaluate a project
·         Discover root causes of a problem

Manager Management

With this course you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop you will be able to disperse your knowledge and experience throughout your leadership team.

Manager Management takes a special type of leader. This workshop will expand your participant’s knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone.

Workshop Objectives:

·         Welcome and orientate new managers
·         Learn ways to successfully coach and mentor
·         Learn ways to measure and evaluate performance
·         How to handle complications
·         Communicate between employees and their managers

Middle Manager Skills

Traditionally, middle managers make up the largest managerial layer in an organization. The Middle Manager is responsible to those above them and those below them. They head a variety of departments and projects. In order for a company to operate smoothly, it is essential that those in middle management be committed to the goals of the organization and understands how to effectively execute these goals.

It is crucial for businesses to focus on these essential managers and provide them with the opportunities to succeed. No matter the organization’s structure or size, it will benefit from employing well-trained middle managers. Having a middle manager understand their role in the organization is very important. They are in communication with a very large percentage of the company, and will have a large impact throughout the organization.

Workshop Objectives:

·         Define management.

·         Understand ethics in the workplace.

·         Manage information and make decisions.

·         Be familiar with the control process.

·         Use organizational strategies to facilitate change.

·         Create structures and processes to manage teams.

·         Manage as a leader.

Office Politics for Managers

You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee.

Office Politics it is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of Office Politics are better team members and end up being more successful and productive.

Workshop Objectives:

·         Understand the purpose and benefits of office politics.
·         Setting boundaries and ground rules for new employees.
·         Learn to interact and influence among colleagues.
·         Learn how to manage various personality types in the office.
·         Determine how to gain support and effectively network.
·         Recognize how you are a part of a group and how you function.

Performance Management

Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship. The key in keeping an organization and employee aligned, which improves performance and productivity, is Performance Management.

When changes occur Performance Management helps the transition to be smoother and less hectic. It helps the organization and employee have a stream-lined relationship which improves communication and interactions between the two groups. It will help close any gaps that exist in an employee’s skill-set and make them a more valuable employee through feedback and coaching.

Workshop Objectives:

·         Define performance management.
·         Understand how performance management works and the tools to make it work.
·         Learn the three phases of project management and how to assess it.
·         Discuss effective goal-setting.
·         Learn how to give feedback on performance management.
·         Identify Kolb’s Learning Cycle.
·         Recognize the importance of motivation.
·         Develop a performance journal and performance plan.


As we grow, we learn to become leaders. Being a leader is natural for some, and learned for others.  No matter how we have become a leader, it is important to remember we must lead ourselves before we lead others. Take the time to motivate yourself and realize that you can do it.

With our “Self-Leadership” workshop, your participants will discover the specifics of how to be a better leader for themselves and for others. Your participants will be able to guide themselves in positives ways, which equals success!

Workshop Objectives:

·         Understand what self-leadership is

·         Motivate yourself

·         Set goals

·         Reward yourself when positive things happen

·         Think positively

Servant Leadership

Servant leadership can seem like a contradicting term, but it is becoming a very popular tool in many businesses. Servant leadership is a philosophy that involves focusing on others (i.e. your employees), and focus on their success, and in turn build better professional relationships that can benefit both manager and employee.  Servant leadership shows that managers can be great leaders while boosting their employee’s confidence and further their success at the same time.

With our “Servant Leadership” workshop, your participants will discover the specifics of how servant leadership works and how it can benefit both leaders and employees!

Workshop Objectives:

·         Define servant leadership

·         Know the characteristics of servant leadership

·         Recognize the barriers of servant leadership

·         Learn to be a mentor and a motivator

·         Practice self-reflection

Supervising Others

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

The Supervising Others workshop will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Workshop Objectives:

·         Define requirements for particular tasks

·         Set expectations for your staff

·         Set SMART goals for yourself

·         Help your staff set SMART goals

·         Assign work and delegate appropriately

·         Provide effective, appropriate feedback to your staff

·         Manage your time more efficiently

·         Help your team resolve conflicts

·         Understand how to manage effectively in particular situations

·         Understand what a new supervisor needs to do to get started on the right path

Team Building Through Chemistry

Teams are unavoidable in any business. The key to successful team building is addressing the importance of chemistry between team members. It is not enough to have a group of people work on a project; people have to connect and balance each others’ strengths. By staying aware of the chemistry as you build the group, you will increase the chance of avoiding pitfalls and developing a sense of unity.

With our “Team Building through Chemistry” workshop, your participants will discover the specifics of how building a team through chemistry will lead to success.

Workshop Objectives:

·         Understand the team development model

·         Identify team chemistry

·         Create vision and goals

·         Appreciate diversity

·         Manage conflict

Virtual Team Building and Management

There are an estimated one billion virtual workers in 2012, and the number is expected to continue climbing well into the future. With a global workforce you are provided with a cost effective and talented pool of employees to draw from. With a virtual team you are given a Follow the Sun production environment.

With a virtual team you have the normal issues of a localized team, with the additional challenges of distance and cultural differences. Virtual Team Building and Management will give you participants the knowledge to work with these challenges and succeed in a growing global workforce.

Workshop Objectives:

·         Know the keys to establishing a virtual team

·         Learn how to hold effective meetings and group sessions

·         Learn effective ways to communicate with team members

·         Use tools to build trust and confidence among employees

·         Know how to handle poor performing employees

·         Know how to manage a virtual team during any project

Virtual Team Building and Management

There are an estimated one billion virtual workers in 2012, and the number is expected to continue climbing well into the future. With a global workforce you are provided with a cost effective and talented pool of employees to draw from. With a virtual team you are given a Follow the Sun production environment.

With a virtual team you have the normal issues of a localized team, with the additional challenges of distance and cultural differences. Virtual Team Building and Management will give you participants the knowledge to work with these challenges and succeed in a growing global workforce.

Workshop Objectives:

·         Know the keys to establishing a virtual team

·         Learn how to hold effective meetings and group sessions

·         Learn effective ways to communicate with team members

·         Use tools to build trust and confidence among employees

·         Know how to handle poor performing employees

·         Know how to manage a virtual team during any project

Fall 2021 Schedule

Supervisory Essentials
Online Live Remote
Sept. 29 – Oct. 22
9:00 – 11:00 a.m.

Face-to-Face Feedback
Danielson Campus
Oct. 14 – Nov. 18
9:00 – 12:00

Contact Us

Andrew Morrison

Director of Business & Industry Services