quinebaug valley community college

Quality Training for Business

The world of work is always changing.
QVCC can help your employees change with it!

QVCC’s Business & Industry Services department offers quality training programs, courses and workshops designed to upgrade employee skills, advance leadership and management capabilities, and support ever-changing job initiatives.

All of our instructors are experts in their fields and bring relevant academic knowledge and professional or experiential learning to the classroom.

To learn more about our programs, please view the descriptions below and/or download our NEW Business & Industry Services program and our Fall 2018 schedule of on-campus offerings.

Business Training

Current Programs

Acting as a team requires an understanding of differences and how to maximize the skills and benefits people bring to a team.

This hands-on workshop will give people an experience of forming a team and having to overcome an obstacle as they move toward completion of a successful project. Workshop learning-objectives include skill differentiation, decision-making styles, interpersonal communications and conflict resolution.

Dates:
Thurs. Nov. 01, 2018

Time:
9:00 a.m. – 12:00 p.m.

Location: 
Room C127

Cost: 
$125

Instructor: John Rich, Ed.D. 
John Rich, Ed.D., has taught leadership and team development for Fortune 100 companies including Bank of America, Fleet Financial, The Hartford Financial Services, Polaroid and Rhode Island Hospital. He has coached executives at all levels of these organizations and brings more than 20 years of corporate and interpersonal skill building. He has a doctorate in organizational development from the University of Massachusetts Amherst.

Do you dream of running your own business: Does your existing business need to updates its blueprint for success?

Take this hands-on workshop with a local business leader and get to work on creating or upgrading your business plan.

This workshop was developed and will be taught by John Miller, president & CEO of National Chromium Company, Inc., and former director of human resources for Day Kimball Healthcare. Using his experience and expertise, John will guide students through the best practices in developing and communicating a successful business plan.

With workshops held every two weeks, you will have time to fine-tune your proposals using the lessons learned in the previous workshop. After completing the course you will walk away with a new or updated business plan, along with the skills necessary to sell the plan to potential investors or financial organizations.

Dates: TBA
Time: TBA

Solid computer skills are necessary in today’s workplace. QVCC offers a variety of computer courses, including:

• Computer Basics
• Microsoft Word
• Microsoft Excel
• Microsoft Access
• QuickBooks

Customized computer training for your employees can be held at the college or at your site.

Learn more >>

Respecting co-workers is expected in the workplace, but understanding co-workers can take some time.

In this workshop, employees will identify barriers to mutual understanding that enter the workplace from a lack of awareness of the differences and similarities that exist between us. By exploring what they know and don’t know about their co-workers, participants will leave the workshop with an understanding of the differences that exist in their workplace, how these differences affect behavior, and how to be more effective in responding to these differences.

Dates:
Tues. Nov. 6, 2018

Time:
9:00 a.m. – 4:00 p.m.

Location: 
Room C127

Cost: 
$275

Instructor: John Rich, Ed.D. 
John Rich, Ed.D., has taught leadership and team development for Fortune 100 companies including Bank of America, Fleet Financial, The Hartford Financial Services, Polaroid and Rhode Island Hospital. He has coached executives at all levels of these organizations and brings more than 20 years of corporate and interpersonal skill building. He has a doctorate in organizational development from the University of Massachusetts Amherst.

This two-day workshop examines essential human resources responsibilities.

It serves as both a strong introduction for those new to HR and a solid review of key issues and best practices for current HR professionals.

Topics include:
• State and federal laws that frame the employee-employer relationship
• Employment issues and how to address them
• Writing employee handbooks
• Effective interviewing techniques
• Legal information about hiring and firing
• Keeping records and documenting employee behavior
• Sexual harassment, hostile work environment, and workplace bullying
• Conducting performance appraisals
• Working with a company’s training and development efforts

Dates:  Thurs., Fri. Oct. 4 & 5, 2018
Time: 9 am – 4 pm
Cost: $625

Instructor: Grace Blunt, Esq.
Grace has more than 35 years’ experience in human resources and employment law issues. In addition to heading up human resources departments in manufacturing, banking, and academia, she also served as president of a company that specialized in human resource and employee benefit consulting for small business start-ups, non-profits, and manufacturers. Grace holds a B.A. from Northeastern University and a J.D. from Western New England School of Law.

This three-day Internal Quality Auditing seminar prepares participants to perform internal audits for an ISO 9001:2015 Quality Management and Quality Assurance System.

Participants will:
• Learn accepted guidelines for conducting internal audits
• Discuss the auditor’s role
• Review the ISO 9001-2015 Quality Standard
• Practice preparing for an ISO audit using a case study
• Use a model internal audit procedure and accompanying forms
• Prepare for an on-site audit
• Perform an internal quality audit

On the third day of the seminar, participants will perform an internal quality audit on-site at a local manufacturing facility.

Dates:
Mon. & Tues., November 12 & 13, 2018 at QVCC
Wed., November 14, 2018 at TBD.
Time:
8 am – 4 pm
Cost:
$825 per participant includes copy of complete ISO 9001:2015, Fifth Edition; QVCC notebook with stylus pen; lunch and light refreshments.

Instructor: Chip O’Lari
Chip is a quality/safety/environment manager for Bollore, Inc. of Dayville, as well as a quality/supply chain/business improvement service provider for CONNSTEP, Inc. He is also a senior member of the American Society for Quality and an adjunct instructor for the QVCC Advanced Manufacturing Technology Center. Chip is certified as a manager of quality/organizational excellence, quality engineer, and quality auditor.

Printable Information >>

What is my leadership potential?
How can I develop and apply that potential in ways that benefit my organization?

Leadership at All Levels, a four-module leadership development series, will help you answer these questions, regardless of your position on the organizational chart. The program operates from the assumption that leaders are made, not born, and that anyone is capable of increasing their value with their colleagues, teams and organizations.

By the end of the program, you will be able to:

• Identify your leadership strengths and areas needing improvement
• Adjust your communication styles in different situations
• Lead groups comprised of differing generational values and work styles
• Coach others to help them enhance their performance
• Resolve conflicts using a variety of approaches
• Turn a group of people into a team pulling in the same direction
• Use multiple thinking perspectives when making decisions
• Conduct meetings that are focused, efficient and productive
• Set clear directions for your department and achievable goals for reaching them
• Manage change proactively

Learn more >>

How can I improve my communication skills? How can I improve my workplace and personal effectiveness?

This six-week course is designed for anyone seeking to improve their overall communications and leadership effectiveness. Those working in team settings or in supervisory capacities will benefit from this experiential real-life workshop. Participants will work in small groups and practice giving and receiving feedback, and push their comfort zone boundaries.

TOPICS:
Understanding the important principles of giving and receiving feedback
Adjusting your communication styles in different situations
Becoming more effective at setting clear expectations
Coaching and mentoring others more effectively
Resolving conflict and avoiding significant workplace issues
Understanding the importance that recognition plays in all relationships
Conducting one-to-one meetings more effectively

Dates:
Wednesdays, October 31 – December 5, 2018 (no class on Nov. 21)

Time:
8:30  – 11:30 a.m.

Cost: $499

Instructor: Bob Tetreault
Bob’s extensive experience in teaching and training began as a teacher at Woodstock Academy. From there, Bob began a 30-year career at Frito-Lay, where he worked as an Operations Manager responsible for manufacturing and distribution. Bob later assumed responsibility for Frito-Lay’s organizational development, including developing and administering training programs for managers and front-line employees. Much of this training centered on improving business skills in leadership, communication, customer service, diversity, inclusion, and 360 degree feedback.

It’s well known that millennials — those born between 1981 and 1996 — are the largest generation in the U.S. labor market. It is estimated that by 2025, they will comprise 75 percent of the workforce.

No longer the “new kids,” they are rapidly assuming managerial and leadership positions. It is imperative that younger and older age groups come to understand, respect, and work cooperatively with each other. This half-day session shows you how to begin that process.

TOPICS:
• Defining the various generations
• Perceiving and being perceived by others
• Communicating to different outlooks
• Managing and motivating different age groups
• Millennials’ training and learning preferences
• Adapting to different values

Date: Tuesday, June 12, 2018
Time: 9 am – 12 pm
Cost: $200

Instructor: Rockie Blunt, Ed.D.
Rockie has delivered many training programs at QVCC, including the popular Leadership at All Levels series, and has earned a reputation as a lively speaker who delivers informative workshops. A graduate of Yale University, he holds a master’s degree from Clark University and a doctorate in human resources education from Boston University.

Printable Information >>

By working together on a hands-on project, workshop participants will learn various approaches to project planning, implementation, and management.

Through activities and discussion, participants will examine the advantages and disadvantages of the various project management approaches covered in the workshop.  Well-suited for supervisors and mid-level managers, this workshop is also a great skill-builder for any employee who functions in a collaborative capacity.

Dates:
Thurs. Oct. 25, 2018

Time:
9:00 a.m. – 12:00 p.m.

Location: 
Room C127

Cost: 
$125

Instructor: John Rich, Ed.D. 
John Rich, Ed.D., has taught leadership and team development for Fortune 100 companies including Bank of America, Fleet Financial, The Hartford Financial Services, Polaroid and Rhode Island Hospital. He has coached executives at all levels of these organizations and brings more than 20 years of corporate and interpersonal skill building. He has a doctorate in organizational development from the University of Massachusetts Amherst.

Transitioning into a supervisory role for the first time can be a difficult change for many professionals. Help your new leaders successfully navigate this process by enrolling them in QVCC’s Skills for New Supervisors workshop. 

This workshop introduces new supervisors to their major responsibilities, and shows them how to utilize their newfound authority for the benefit of their staff and department. In the end, participants will have the tools necessary to become effective supervisor by working with others to achieve a department’s goals and objectives.

Session One: Developing Supervisory Skills
Planning, Organizing, Motivating & Facilitating Work
Supervising Former Co-Workers
Delegating & Giving Instruction
Listening & Giving Feedback

Session Two: Bringing Out The Best In Your Staff
Communicating w/ Different Personalities
Motivating & Coaching Employees
Using “Emotional Intelligence”
Managing Problem Employees

Session Three: Developing Leadership Skills
Creating A “Team” Environment
Seeing Yourselves As Problem-Solvers
Working w/ Internal & External Customers

Dates: Tues. October 23, 30 and Thurs. November 8, 2018

Time: 9:00 a.m. – 4:00 p.m.

Room: C127

Cost: $850

Instructor: Rockie Blunt, Ed.D.

Instructor: Rockie Blunt, Ed.D.
Rockie has delivered many training programs at QVCC, including the popular Leadership at All Levels series, and has earned a reputation as a lively speaker who delivers informative workshops. A graduate of Yale University, he holds a master’s degree from Clark University and a doctorate in human resourced education from Boston University.

Regardless of job titles, all employees are expected to be productive and conduct themselves professionally. Yet even the most technically talented employee will struggle to meet this expectation if he or she lacks the vital “soft” skills required in the modern workplace.

The new Soft Skills for Hard Results program will help employees build professional workplace skills while developing their self-confidence, proficiency, collaborative abilities, and expertise.

This series consists of six half-day workshops. Participants may sign up for individual topics or enroll in the entire series. Those who successfully complete all six sessions will be awarded a Certificate in Essential Workplace Skills.

TOPICS:
Session 1    Demonstrating Effective Interpersonal Skills
Session 2    Communicating by Email and Telephone
Session 3    Managing Your Time and Getting Organized
Session 4    Dealing with Workplace Conflict
Session 5    Working as Part of a Team
Session 6    Interacting with Different Generations

Dates: TBD

Instructor: Rockie Blunt, Ed.D.
Rockie has delivered many training programs at QVCC, including the popular Leadership at All Levels series, and has earned a reputation as a lively speaker who delivers informative workshops. A graduate of Yale University, he holds a master’s degree from Clark University and a doctorate in human resources education from Boston University.

 Transform your talented employees into talented trainers! 

“Doing” and “teaching” are not mutually inclusive skills – an employee might know how to run a piece of machinery or provide excellent customer service, but it takes an entirely different set of skills to teach someone else how to accomplish those same tasks.

This three-day workshop covers the essential stages in creating and delivering effective instruction, resulting in trainers ready to contribute to your company’s workforce development goals.

Session One
Adult Learning Theory and Styles
Instructional Design
Learning Objectives

Session Two
Instructional Methods
Effective Presenting Skills
Using Visual Aids

Session Three
Handling Difficult Situations
Practice Training
Evaluating the Presentations

Dates: Mon., Tues., Thurs. Dec. 3, 4, & 6, 2018
Time: 9:00 a.m. – 4:00 p.m.
Cost: $850
Room: C127

Instructor: Rockie Blunt, Ed.D.
Rocky has delivered many training programs at QVCC, including the popular Leadership at All Levels series, and has earned a reputation as a lively speaker who delivers informative workshops. A graduate of Yale University, he holds a master’s degree from Clark University and a doctorate in human resourced education from Boston University.

Beginning a new job is a learning process for first-time employees: learning about their organization, their coworkers, and themselves.

This half-day workshop introduces new hires to the dimensions of that learning process and helps them successfully navigate the early stages of their business careers.

TOPICS:
• Understanding organizational culture
• Observing business etiquette
• Professional communication skills (social style, listening, telephone, email)
• Working with older generations
• Motivating yourself toward success (emotional intelligence)
• Learning on the job (4 stages of skills development)

Date: Tuesday, June 12, 2018
Time: 1-4 pm
Cost: $200

Instructor: Rockie Blunt, Ed.D.
Rocky has delivered many training programs at QVCC, including the popular Leadership at All Levels series, and has earned a reputation as a lively speaker who delivers informative workshops. A graduate of Yale University, he holds a master’s degree from Clark University and a doctorate in human resourced education from Boston University.

Printable Information >>

Looking for customized training?

All of our programs can be held at your company exclusively for your employees. On-site training can be scheduled at your convenience, and each programs’ curriculum, exercises, and learning objectives can be fully customized to meet your company’s specific needs. Learn more about customized training opportunities >>

For registration information please contact:

Andrew Morrison
Interim Director of Business & Industry Services
860.932.4360
amorrison@qvcc.edu