The Succeeding as a Supervisor Series helps supervisors and managers become more efficient and proficient by building skills in delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.
Being an effective supervisor means working with others to achieve a department’s goals and objectives. This workshop reviews a supervisor’s major responsibilities, and shows them how to utilize their authority for the benefit of their staff and department.
Session One: Developing Supervisory Skills
- Transitioning to a supervisory role
- Establishing core competencies
- Supervising former co-workers
- Delegating and giving instructions
- Listening and giving feedback
Session Two: Bringing Out The Best In Your Staff
- Communicating w/ different personalities
- Motivating & coaching employees
- Using Emotional Intelligence
- Managing problem employees
Session Three: Developing Leadership Skills
- Creating a “Team” environment
- Seeing yourselves as problem-solvers
- Developing a learning culture
About the Instructor: Rockie Blunt, Ed. D.
Rockie has delivered many training programs at QVCC, including the popular Leadership @ All Levels series. A graduate of Yale University, he holds a master’s degree from Clark University and a doctorate in human resources education from Boston University.
Spring 2020 Schedule
March 19, March 26, April 2
9:00 a.m. – 4:00 p.m.
In today’s world of emails and text messages, face-to-face interaction remains a vital, yet often underutilized, means of communication. Mastering this lost art is essential for supervisors and managers who provide evaluation and instruction.
This interactive, experiential workshop will help your front-line leaders develop their ability to both give and receive crucial feedback on the person-to-person level. Each student will leave the workshop with a personalized Individual Development Plan and will be ready to utilize their enhanced communication skills.
- Identifying and expanding your “communication comfort zone”
- Giving & receiving feedback
- Conducting one-to-one meetings effectively
- Adjusting your communication style in different situations
- Setting clear expectations
- Having difficult conversations
- Providing recognition
About the Instructor: Bob Tetreault
After teaching at Woodstock Academy, Bob Tetreault began a 30-year career at Frito-Lay, where he worked as an Operations Manager responsible for manufacturing and distribution. Bob later assumed responsibility for Frito-Lay’s organizational development, including developing and administering training programs for managers
and front-line employees.
Spring 2020 Schedule
April 28 and May 5, 12, 19, 26, 2020
1:00 – 4:00 p.m.
Director of Business & Industry Services