quinebaug valley community college

Associate of Science, Computer Services – IT Support Services

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Contact Information

Chris Parden
Associate Professor of Computer Networking & Technology
860.932.4913
cparden@qvcc.edu

Events

27 October, 2020

Supporting LGBTQ+ Survivors of Sexual Violence

Presenter: Bridget Koestner, Connecticut Alliance to End Sexual Violence Description: Sexual Violence…

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27 October, 2020

Virtual Career Presentation: Exploring Majors and Careers

Learn about effective strategies and the resources available to help you determine…

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28 October, 2020

Virtual Career Presentation: Effective Resumes

This presentation will review the basic elements of creating or updating your…

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29 October, 2020

Virtual Career Presentation: Interviews and Networking

This virtual presentation will help attendees develop effective strategies for interviewing and…

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10 November, 2020

The Neurobiology of Trauma on Survivors of Sexual Violence  

Presenter: Bridget Koestner, Connecticut Alliance to End Sexual Violence Description: In order…

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OVERVIEW

IT support specialists typically answer inquiries from computer users. They may run diagnostic programs to determine the causes of various computer problems and help resolve them. Additional job duties may include training users and overseeing computer information systems. Resolving issues with Local Area Networks, Wide Area Networks and other systems is a frequent activity of technical support specialists. Help desk technicians respond to inquiries by telephone, email, live chat, or other means. Typically, they are required to listen to the customer’s problem, diagnose the nature of the issue, and walk the caller through the steps required to solve it. They may assist with installing software, maintaining computer systems, and repairing computer hardware. Virtually every company that uses computer systems need the services provided by IT support specialists.

This is a workforce pathway program. The program aligns with and prepares students with the skills and knowledge necessary to gain numerous national recognized industry certifications. Students will be prepared to successfully pass certifications such as CompTIA’s A+, and various Microsoft Technology Associate certifications

Computer Sciences from QVCC on Vimeo.

Career Outlook

At entry level, an IT support specialist can expect an average annual salary of $35,000 a year.  You can expect to apply to numerous positions such as:

• Help Desk/Desktop Support Technician
• Information Technician Support Technician
• Computer Systems Administrator