IT support specialists typically answer inquiries from computer users. They may run diagnostic programs to determine the causes of various computer problems and help resolve them. Additional job duties may include training users and overseeing computer information systems. Resolving issues with Local Area Networks, Wide Area Networks and other systems is a frequent activity of technical support specialists. Help desk technicians respond to inquiries by telephone, email, live chat, or other means. Typically, they are required to listen to the customer’s problem, diagnose the nature of the issue, and walk the caller through the steps required to solve it. They may assist with installing software, maintaining computer systems, and repairing computer hardware. Virtually every company that uses computer systems need the services provided by IT support specialists.
This is a workforce pathway program. The program aligns with and prepares students with the skills and knowledge necessary to gain numerous national recognized industry certifications. Students will be prepared to successfully pass certifications such as CompTIA’s A+, and various Microsoft Technology Associate certifications
At entry level, an IT support specialist can expect an average annual salary of $35,000 a year. You can expect to apply to numerous positions such as:
• Help Desk/Desktop Support Technician
• Information Technician Support Technician
• Computer Systems Administrator